Questions, answered.
Everything you need to know about our energy gum and energy powders, shipping, subscriptions and returns. Can’t find your answer? Email us at enquiries@zuum.com.au.
Support hours: Monday–Friday, 7am–3pm.
Our products
How much caffeine per serve?
How much caffeine per serve?
EVERYDAY: 60mg of caffeine (one sachet or two gums)
PERFORMANCE: 120mg of caffeine (one sachet or two gums)
What’s the difference between Everyday and Performance?
What’s the difference between Everyday and Performance?
EVERYDAY: a controlled daily boost. Energy gum with 30mg of clean caffeine per piece, or energy powder with 60mg of caffeine and 3 key electrolytes per sachet.
PERFORMANCE: built for training, game day and hard sessions. Energy gum with 60mg of caffeine + taurine per piece, or energy powder with 120mg of caffeine, amino acids and 4 key electrolytes per sachet.
How many serves?
How many serves?
GUMS: 10 gums per pack.
POWDERS: 30 sachets per box.
Can I use Zuum if I am an athlete?
Can I use Zuum if I am an athlete?
Our supply chain handles ZERO banned WADA ingredients and is regularly audited. Each batch is HASTA tested.
When should I use Zuum?
When should I use Zuum?
Use Zuum whenever you need a clean, fast and effective energy boost.
How does Zuum actually work?
How does Zuum actually work?
Zuum’s active ingredients are absorbed buccally, through the lining of the tongue and mouth while you chew. This enters the bloodstream 5x faster than ingestion and with far greater efficacy as harsh stomach acids don't break down the actives.
Shipping & returns
How much is shipping?
How much is shipping?
Standard shipping is $12, or free on orders over $99.
Express shipping is $17, or free on orders over $199.
When will my order ship?
When will my order ship?
Please allow up to 3 business days for us to process your order. We ship with Australia Post and you’ll get an email as soon as your order is on the way.
Do you ship internationally?
Do you ship internationally?
We currently ship within Australia only.
My order arrived damaged or incorrect. What do I do?
My order arrived damaged or incorrect. What do I do?
Please inspect your order when it arrives and email us as soon as possible at enquiries@zuum.com.au with your order number and a photo of the item. We’ll work with you to make it right.
How do refunds work?
How do refunds work?
Once we’ve received and inspected your return, we’ll let you know if your refund has been approved. Approved refunds go back to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, please contact us at enquiries@zuum.com.au.
Subscriptions
How do energy powder subscriptions work?
How do energy powder subscriptions work?
MONTHLY PLAN (30 sachets): charged and delivered every month, with a minimum of 3 orders (including your first).
2-MONTHLY PLAN (60 sachets): charged and delivered every 2 months, with a minimum of 2 orders (including your first).
How much is shipping on a subscription?
How much is shipping on a subscription?
MONTHLY PLAN: free shipping on your first order, then $5 on orders under $99 and free on orders of $99 or more.
2-MONTHLY PLAN: free shipping on every order.
Do I get anything with my first subscription order?
Do I get anything with my first subscription order?
Yes. A free bottle and sampler wallet ship with your first subscription order.
How do I skip, change or cancel my subscription?
How do I skip, change or cancel my subscription?
Log in to your account to skip, delay, swap flavours, add one-off items or update your details at any time. Once you’ve reached your minimum number of orders, you can cancel anytime from your account. There are no cancellation fees.
Not an online shopper? Find a store near you.
Or order online - free shipping on orders over $99.